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Information

Before you are going to send a message to FEMJOY please keep in mind that you might get your answer faster by checking the rest of this page (FAQ) or contact CCBill directly if you have any issues with your account(Login, Change Password, …)

Please be aware that the answer may take up to 2 business days. We try to be as quick as possible but we may get lost if we have a lot of emails.

FAQ's


Surfing The Site

Why don't I see the latest updates? (Proxy Servers)

The problem with proxy servers is that they store content to speed up download speed. This can be a be a problem on frequently updated sites like FEMJOY. You should surf without proxy servers because you might not get the latest updates otherwise.

To disable on Windows PC's:
click [Start] => [Control Panel] => [Connections] => [LAN settings] => [disable any checked feature] => [restart the computer]

Do not use spiders to dump the complete site. (no "leeching"!)

Automatic downloading the complete site or large parts of it reduces the server speed and negatively affects users' ability to surf the site.

Our server security system will block you if spidering is detected.


Video for iPod & iPhone

  1. First you have to download the complete video to your harddrive.
  2. Start iTunes. If you have an outdated version of iTunes installed or one without video support, upgrade to a newer one, we recommend the current version (iTunes 10.x) Download is available here: http://www.apple.com/itunes/download
  3. After that, you should see 6 items at the "Media-Library", Music, Movies, TV, Podcasts… and so on. If you let iTunes manage the videos on your iPod you only have to "drag and drop" the downloaded video-file into the Movies-Section of your Media-Library. Click on that section afterwards, to proof if the video is there. Now press "Synchronize" and the video will be transferred onto your iPod. If you manage the iPod-videos on your own, you have different possibilities to get the video-file working. The easiest way is to "drag and drop" the downloaded video into the Movies-area in your "Devices"-section (Your iPod has to be already connected to your PC/Mac for this). Just to let you know, not all iPod's have the possibility for a video-playback with the default-firmware. iTunes let you update this firmware very easy at the "Devices"-section. Some iPod's are also not designed for video-playback (although they maybe have enough resolution and colors).

Login Problems

I get the message "Authorization Required" if I try to log in!

Please keep in mind that username and password are caSe sEnsiTivE!

Please note that:
user: "joHn" - password: "DoE"
is NOT the same as:
user: "john" - password: "doe"
Please type in the codes exactly as they were sent to you by e-mail upon your sign-up.

Disable anonymizing software

…and do not use anonymizing URLs. Disable programs such as:
Norton Internet Security or Atguard Privacy Software or Safeweb.
They might be considered hostile by the server's security.

I sometimes get "You are blocked temporarily" when I try to log-in.

Our server security system monitors hacker attempts and account abuse and might block you in the following cases:


Viewing The Photos

Why do photos have a poor, pixelated or compressed look?

Use the correct "Color Depth" Please set your color settings to 24 or 32 bits.
To change this settings:

De-activate "Image Compression"

Some Browsers and have a feature that will automatically resize larger images to fit the screen or speed up download time. The result is that the images look ugly. You should de-activate this feature!!!

  1. Internet Explorer: [click Internet Options] => [Advanced] => [Multimedia] => [un-check "automatic image resizing"]
  2. Netscape 7.1: [click on Edit in the Toolbar] => [Preferences in the Edit drop-down menu] => [Appearance] => [uncheck the "Resize large images to fit in the browser window"]
  3. AOL Browser: [settings within your AOL browser] => [choose preferences] => [internet properties (www)] => [web graphic tab on top] => [choose "never compress graphics"]

Are you using a mobile internet connection? Some carriers compress the images to save rather narrow bandwidths. Consult your carries/provider to disable image compression.


Downloading ZIP Files

How do I download and extract the zip files?
  1. Windows PC: [right click on the mouse] => [choose "Save File As"]
    Mac: [click on the mouse while holding down the control button] => [coose "Download Link to Disk"]
  2. [choose the destination on your hard-drive] => [click "Save"]
    [open the .zip file] => [extract the content to your desired destination]
  3. [open the .zip file] => [extract the content to your desired destination]
No software to open zip files?
Problems downloading / extracting zip files?

A common problem (empty zip files, etc.) is the local firewall (hardware / software). Check the settings and allow zip files being downloadable! Also check your browser settings (security) if you still have problems.


Watching The Videos

How do I watch the videos?

You need a mediaplayer on your computer. You can choose between:

  1. Choose the desired file format
  2. Windows PC: [right-click the link] => [choose "Save File As"]
    Mac: [click while holding down the control button] => [coose "Download Link to Disk"]
  3. [choose the destination on your hard-drive] => [click "Save"]
  4. [open the video file with the appropriate mediaplayer]
Why don't you offer other compression formats?

Windows Media and Quicktime provide the best quality for the smallest file sizes.

Why do file size and quality vary?

We are a multi photographer site with the greatest variation in models, styles and atmosphere. However, not every photographer has the same video gear. Compression and the resulting file size of videos are very much depending on the original material sent to us. So it can happen that a longer film is smaller in file size and of better quality than a shorter one.

How do I do a traceroute? (WINDOWS)

A trace route is a command that you run that sends a small file from your computer to an internet server that you specify. It shows you the path that file takes, the names of each computer it touches, and the time it takes from each computer to the next one. It’s an extremely useful tool to find problem places on the internet.

For Windows (any version), this is what you need to do. In a nutshell, you’ll be opening a DOS prompt, typing in some commands, the result will be written to a file, and you’ll send the file to us.

You may wish to print this page, so you do not have to keep swapping windows around.

We’ve got a network of servers, so you’ll need to do more than one report. Here’s how:

1. Open a DOS prompt, START menu, Run…, type “cmd” without the quotes (or “command” if you’re using anything older than Windows 7). A black window will open up with a flashing cursor. Very 1991, eh?

2. Type the following; it has to be exact, letter for letter, space for space:

tracert n1.femjoy.com > c:\femjoytracecdn.txt

3. After typing, press the ENTER key on your keyboard. Not much will happen. After a minute or so, you’ll go back to a DOS prompt with a flashing cursor. If you get a message, check for mistakes, you’ll need to type it again.

4. You’re done here. Type “exit”, press ENTER, the black screen will go away.

5. Double click on your “My Computer” icon (usually, top left corner of your screen)

6. Double click on your C Drive icon

7. Look for this file, created in a previous step;

femjoytracecdn.txt

8. Double click on it, it will open a program called Notepad, with a bunch of web addresses and numbers and stuff in it.

9. Hold down the CTRL (“control”) button on your keyboard, and tap the “A” key. This is a shortcut to “select all”. The text will go white, and the background black. Let go of the CTRL key.

10. Hold down CTRL again, and tap the “C” key, then let go of the CTRL key. This will copy that stuff into the computers memory. If it all disappears and is replaces with the letter c, you need to hold down CTRL again, and tap the Z key – this will undo the last action. Go back to step 9 above, and try again.

11. Reply to the email where we asked you for a traceroute, say hello, then;

12. Hold down the CTRL key, and tap the V key. Your traceroute info should appear there as if by magic. Let go of the CTRL key.

13. Send the email to us, and we will investigate.


How do I do a traceroute? (MAC)

1. Launch Network Utility.

2. Click Traceroute.

3. Enter domain n1.femjoy.com for which you want to perform a traceroute

4. Click trace

5. Select the results, and then right-click and select Copy or press COMMAND+C to copy the text.

6. Reply to the email where we asked you for a traceroute, say hello, then;

7. Hold down the CTRL key, and tap the V key. Your traceroute info should appear there as if by magic. Let go of the CTRL key.

8. Send the email to us, and we will investigate.

Details of how to can be found here https://nl.godaddy.com/help/performing-a-traceroute-in-mac-os-x-3366

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Retrieve lost password or cancel recurring subscription: Epoch.com Support.